Who Is in Your Gang?

The 1st of August was national Swiss day and to celebrate the occasion, the Swiss embassy and some of the Swiss clubs (yes, there is a yodel club, a fondue club, a Swiss folklore dance club in case you’d like to join one) organised a big get together for all the Swiss living in Sydney.

So I dragged my husband along to check it out, it was easy to convince him, I just needed to promise Swiss chocolate.

Anyway, we got there and it was really interesting to see this Swiss community getting together, proudly carrying their flags, wearing their traditional red yodel shirts, speaking the same language and sharing the same traditions. There was a sense of belonging, one of the core needs people have, the need to belong.

Now, the interesting fact is that you can leverage this need to belong in your business by building a community and invite people to belong.
Think about Apple, Apple is the perfect example for creating a community around their products. They have so many advocates promoting Apple better than anyone, it’s one of the best marketing tools and it’s free. I’ve come across a lot of Apple fans, they are so dedicated that they will try to convert anyone they cross paths with (and yes, they did succeed with me too).

Creating a community around your product or services is very powerful and the benefits can be huge:

Connecting: Having a community around your products and services helps you connect existing clients with prospects. Your ‘gang members’ support each other (Apple fans are helping each other with technical issues in online forums) and share their stories (hopefully about how awesome your product or service is).
This is crucial because it gives your product or service exposure without you doing a thing. People are talking about it and spreading the word for you.

Credibility: Your prospects hear from other clients rather than from a dodgy sales person. It’s a form of social proof to see other people using your services and talking positively about them. Your happy clients do the selling for you.

Getting to Know Your Clients: Creating a gang will help you getting to know your clients better. What do they want? How can you improve your current product or service? Your community will tell you. Having a community allows you to get feedback from people that are actually buying your products and services rather than spending money on focus groups that couldn’t care less.

Launching new services: Your loyal gang will be there for you when you are introducing a new product or service and you might even want to give them an early release or special offer as a reward for their loyalty.

The best and easiest way to build your community is having an outstanding product or service. Your clients will naturally want to be part of your gang. If your product is crap, it will be hard to build a community of supporters. So focussing on giving lots of value and engaging your clients is the best place to start.

To your powerful gang,

Franziska

PS: Thanks for all the great comments about our last article ‘Liberal vs Labor’, we always love receiving feedback.

‘We were born to unite with our fellow men, and to join in community with the human race.’
Cicero

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